At Mantra Official, our customers' privacy is a top priority. We appreciate that you put your trust in us when you provide us with your information and we do not take this lightly. We regularly audit our own procedures to ensure that your data is kept secure and is accessible and used only for the purposes agreed.
The policy applies when you access our website, https://mantraofficial.com/ (“website”), contact us or purchase goods from us.
If, after reading the policy, you have further questions, please do not hesitate to contact us.
WHO CONTROLS YOUR PERSONAL DATA?
13 Riverwood Court,
We comply with the General Data Protection Regulation (2016/679) and the Data Protection Act 2018 (“Data Protection Legislation”). If any of these laws are replaced or superseded, we will also comply with that. For the purposes of the Data Protection Legislation, we are the data controller.
WHAT PERSONAL DATA DO WE COLLECT?
Personal data, or personal information, is any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
The type of data we collect about you includes:
Identity Data including your first name, last name, username, address
Contact Data including your billing address, delivery address, email address and telephone numbers.
Financial Data including payment card details. This is collected by 3rd party payment gateway. Mantra Official does not receive or store any financial data.
Transactional Data including details about payments for products or services you have purchased from us
Technical Data including IP address, your login data, browser type, operating system and platform, as well as your journey through our digital platform (such as the links you click on and the searches you make), which videos you have watched, what content you like and share, and information collected in any forms you complete. We may also analyse which marketing activity led to your taking specific action on our digital platforms.
Profile Data includes your login and password, purchases or orders made by you, your interests, favourites, feedback and survey responses.
Usage Data including information about how you use our website, products, and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature.
HOW IS YOUR PERSONAL DATA IS COLLECTED?
You may give us your data by filling in forms, using our website, ordering products, or from corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- Sign up or order from our website
- Enter a competition or promotion
- Sign up to our mailing list
- Complete a survey / give us some feedback
Automated Technologies or Interactions
How we Store/Process Your Data
We store all of your personal data on our servers within the Republic of Ireland.
We use a number of 3rd party systems to help us provide you with the best possible service. We refer to these as our Data Processors. We have rigid procedures in place to vet any third party supplier.
If you sign-up or opt-in to receive emails from Mantra Official, data will be shared with our CRM provider HubSpot. You have full control over what emails you receive from us and can unsubscribe at any stage by clicking the Unsubscribe link contained on every email. The lawful basis is its in our legitimate interest to present you with relevant content, products and services and that you have consented.
People who start the checkout process and register via opt-in forms on our website voluntarily agree to receive personalised messages from the Mantra Official email newsletter. The user can voluntarily unsubscribe from this communication at any time by clicking a link in these emails or by contacting us directly and asking us to remove themselves from our email list.
When you purchase a product or gift voucher online we will ask for your name, email, phone number, and postal address. This data is securely stored by our E-Commerce partner, Shopify.
For online transactions, All credit/debit card details are processed securely by Shop Pay (formly Shopify Pay), Google Pay, PayPal or Apple Pay; depending on your selection. Mantra Official does not receive or store any online card details.
All our fulfilment is handled by One Stop Fulfillment, Portlaois, Co. Laois.
HubSpot, Shopify, Shop Pay (formly Shopify Pay), Google Pay, PayPal, Apple Pay, and 2Flow Logistics act as data processors on behalf of Mantra Official.
We have worked with them to ensure they adhere to our privacy principles and GDPR and have implemented appropriate technological measures to secure data.
Collection and Use of Personal Information
The information that you provide on the Mantra Official website will be used only for its stated purpose. By sending us an e-mail message, you may be sending us personal information such as your name, address, and e-mail address.
We may store your name, address, and e-mail address in order for the purpose of responding to your request or otherwise resolving the subject matter of the e-mail. The lawful basis is to perform a contract with you.
Mantra Official will make no attempt to identify individual visitors, or to associate technical details with any individual. It is our policy never to disclose such technical information in respect of individual website visitors to any third party, unless obliged to disclose such information by a rule of law.
Collection and Use of Technical Information
We may collect and store general information for statistical purposes. For example, we may count the number of visitors to the different pages of our website to help make them more useful to visitors. This information does not identify you personally. We automatically collect and store only the following information about your visit:
- the Internet domain (for example, ‘xcompany.com’ if you use a private Internet access account), and IP address (an IP address is a number that is automatically assigned to your computer whenever you are surfing the Web) from which you access our website
- the type of browser and operating system used to access our site
- the date and time you access our site
- the pages you visit
- if you visited this Mantra Official’s website from a link on another website, the address of that website
In short the technical information will be used only by Mantra Official, and only for statistical and other administrative purposes. The lawful basis is to perform a contract with you (i.e. to give you access to the service our website offers).
In particular cookies enable us:
- to measure visitor traffic to our website and their usage patterns
- to store information about your preferences, and so allow us to customise our website according to your individual interests
- to speed up your searches
- to recognise you when you return to our website
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit allaboutcookies.org.
The purpose of cookies is so we can study how users access our website, in order to improve and develop the services we provide, and better inform our marketing strategies. The lawful basis is to perform a contract with you (i.e. to give you access to the service our website provides).
You are always free to decline such cookies if your browser permits, or to ask your browser to indicate when a cookie is being sent. You can also delete cookie files from your computer at your discretion.
- How to delete cookies in Mozilla Firefox
- How to delete cookies in Google Chrome
- How to delete cookies in Opera
You are free to withhold consent to cookies, but it means that we might not be able to provide the full website experience to you, including some elements of video advertising.
We may also use third-party platforms, including platforms operated by social networks, such as Google, Facebook, and Instagram, to show you interest-based ads. We may convert your email address, telephone number or other information into a unique value which can be matched by those third parties with a user on their platform or with other data they may have collected from you.
The purpose of this matching is that it allows interest-based ads to be delivered on those platforms. To opt-out of these ads, you must change your preferences by clicking on the cookie control tool above and unselect the “targeting” setting. These platforms may have their own privacy notices or policies, which we strongly suggest you review. The lawful basis is its in our legitimate interest to present you with relevant content, products and services.
Facebook: Opt-out of Facebook remarketing here
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”), to gather statistics on our website. The purpose of the statistics we gather is to help us to provide a better web service for the visitors. The lawful basis is its in our legitimate interest to present you with relevant content, products and services. For more information on Google Analytics, please visit Google’s website.
If you choose, you can opt out by turning off cookies in the preferences settings in your browser. You can opt-out from being tracked by Google Analytics by downloading and installing Google Analytics Opt-out Browser Add-on for your current web browser: Google Analytics Opt-out Browser Add-on
We may implement certain Google Analytics Advertising Features (including Re-marketing with Google Analytics; Google Display Network Impression Reporting or Google Analytics Demographics and Interest Reporting). You can opt-out of the Google Analytics Advertising Features through Google Ad settings or by visiting https://tools.google.com/dlpage/gaoptout/.
We will endeavour to link to reputable, well-maintained websites.
Mantra Official is not responsible for the content, availability or quality of any material contained on such sites and links to external sites should not be taken as an endorsement by Mantra Official.
We may transfer the personal data we collect about you to our affiliates and third party service providers to countries outside of the EEA, where necessary to fulfil the purposes described in this Policy and your personal data may be processed and stored outside of your country of residence.
Where we do store or transfer data outside the EEA, we will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA.
This means that sometimes we may need to use legally binding contractual terms between us and any third parties we engage with and the use of the EU-approved Model Contractual Arrangements.
What Are Your Rights?
In line with the Data Protection Legislation you have the right to:
- To have your information updated or corrected
- To restrict the processing of your information
- To object to direct marketing
- To have your information deleted from our records
- Make a Subject Access Request
Right to Rectification: You have the right to request rectification of your personal data if it is incorrect, including the right to have incomplete personal data completed.
If you have an account on our website, you can update your details by logging into it.
Right to Access: You have the right to request information about the personal data we hold about you at any time.
Right to Portability: Whenever Mantra Official processes your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to Erasure: You have the right to erase any personal data processed by Mantra Official at any time, except for the following situations:
- you are suspected of misuse of, or have misused our services within the past four years;
- where the information is needed in exercise or defence of legal claims;
- where the information is required to comply with any legal obligations; and
- any other applicable exemption under Article 17(3) of General Data Protection Regulation (GDPR) (EU) 2016/679
Right to Object: You have the right to object to the processing of your personal data that is based on Mantra Official’s legitimate interests. Mantra Official will not continue to process your personal data unless we can demonstrate a legitimate basis for the process which overrides your interests and rights or due to legal claims.
HOW CAN YOU EXERCISE YOUR RIGHTS?
We take data protection very seriously and have therefore dedicated a member of the Mantra Official team to handle your requests in relation to your rights stated above.
Exercising your rights is free of charge. We can, however, refuse or charge for any requests that are deemed excessive, repetitive and/or unreasonable.
We will need to verify your identity to comply with any request(s) to exercise your rights. We will need some personal information to do so, strictly for the purposes of identity verification. We will only ever comply with requests for the excision of rights with regards to your personal data by you only.
All requests should be resolved within one month. This, however, may take longer for requests that require a more complex resolution. We will inform you of any delays that may be required, along with justification.
You have the right to complain to the DPC if you are unhappy with how we process your personal data. DPC is a body that supervises and enforces privacy laws in Ireland. Please visit their website at https://www.dataprotection.ie/ for more information. We do request that you contact us first with any concerns. We recommend contacting DPC if you are still unsatisfied after attempting to resolve any issues with us directly.
Security and Data Breach Procedures
We take our customers' privacy seriously. We have put a number of systems in place to protect data, including site-wide encryption.
All online transactions are handled by Shop Pay (formerly Shopify Pay), Google Pay, PayPal or Apple Pay; depending on your selection. Mantra Official does not receive or store your card details. Our team regularly undergoes privacy training and puts your right to privacy first.
Our commitment to you is that, should a breach occur, all affected parties will be contacted without delay. We have a robust policy to handle such an occurrence and staff have been trained in best practice.
We are happy to answer any questions that you may have pertaining to our Data Protection or Privacy Policies, or the use of your information.
Please email: firstname.lastname@example.org
or write to us at:Mantra Official Limited
13 Riverwood Court,